Hi,
I initiated the newly implemented cloud-sync with drop-box, but it seems the procedure is stuck: the program still responds, but the "Syncing Data..." up top does not go away, even after leaving my computer running overnight. I have maybe about 50 dives, so I am surprised this would take so long.
When I tried quitting Mac-Dive and restarting my computer, I get the message that Mad-Dive interrupted the shut-down.
clound sync issues
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nick
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Re: clound sync issues
What happens if you try again?
Quit, restart, and then try. If it still gets stuck, drop me an email so we can debug it. 50 dives shouldn't take too long.
Quit, restart, and then try. If it still gets stuck, drop me an email so we can debug it. 50 dives shouldn't take too long.
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orangesarebetter
- Posts: 17
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Re: clound sync issues
Hi,
It turns out my Dropbox account was full, and that's what caused the syncing process to crash. I cleared out my Dropbox account, and now Mac-Dive (desktop) was able to upload all the data to the cloud.
HOWEVER, a new problem emerged:
MacDive for iPhone keeps failing to sync the data from the cloud: When I start the sync, it manages to get to 65% ("Integrating Changes..."), and then I get the "Sync failed, retry later" message thereafter. I have tried closing out the app, restarting iPhone completely... all to no avail.
It turns out my Dropbox account was full, and that's what caused the syncing process to crash. I cleared out my Dropbox account, and now Mac-Dive (desktop) was able to upload all the data to the cloud.
HOWEVER, a new problem emerged:
MacDive for iPhone keeps failing to sync the data from the cloud: When I start the sync, it manages to get to 65% ("Integrating Changes..."), and then I get the "Sync failed, retry later" message thereafter. I have tried closing out the app, restarting iPhone completely... all to no avail.
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nick
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Re: clound sync issues
I just fixed this.
1. Go to Cloud Sync > Settings on your Phone and disable the sync.
2. Open MacDive on OS X, Check For Updates and install version 2.5.1
3. Go to Preferences > Cloud, and tap "Reset Cloud Data". Confirm this.
4. Wait 5-10 minutes for good measure.
5. Re-enable sync on the Desktop.
6. When it's done, enable sync on your Phone, and it should all come down.
If you have any trouble with any of that, drop me an email. Sorry for the hassle - there was a really old bug in MacDive that created some bad data, and the sync gets tripped up by it. The new version fixes it before syncing.
1. Go to Cloud Sync > Settings on your Phone and disable the sync.
2. Open MacDive on OS X, Check For Updates and install version 2.5.1
3. Go to Preferences > Cloud, and tap "Reset Cloud Data". Confirm this.
4. Wait 5-10 minutes for good measure.
5. Re-enable sync on the Desktop.
6. When it's done, enable sync on your Phone, and it should all come down.
If you have any trouble with any of that, drop me an email. Sorry for the hassle - there was a really old bug in MacDive that created some bad data, and the sync gets tripped up by it. The new version fixes it before syncing.
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orangesarebetter
- Posts: 17
- Joined: Tue May 05, 2015 7:59 am
Re: clound sync issues
Hello,
Yes! I followed the above steps and the sync finally worked both on Mac and on iPhone.
HOWEVER yet another problem emerged on iPhone:
When I clicked on "Dives" and went to "Smart Log" tab, the whole app crashed. Now, I can't even start the app anymore because presumably it tries to open the last screen, which is the one causing the app to crash.
Do I need to fully uninstall the app and reinstall? Also, what could be going on with the Smart Log tab causing the app to crash
Yes! I followed the above steps and the sync finally worked both on Mac and on iPhone.
HOWEVER yet another problem emerged on iPhone:
When I clicked on "Dives" and went to "Smart Log" tab, the whole app crashed. Now, I can't even start the app anymore because presumably it tries to open the last screen, which is the one causing the app to crash.
Do I need to fully uninstall the app and reinstall? Also, what could be going on with the Smart Log tab causing the app to crash
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nick
- Site Admin
- Posts: 4377
- Joined: Sat Apr 12, 2008 8:33 am
- Dive Computer: Shearwater Teric
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Re: clound sync issues
Just update to 1.0.1 - I rushed a fix for this through earlier this afternoon.