Page 1 of 1
Macdive doesnt start on Mac
Posted: Wed Nov 07, 2018 8:03 pm
by mka
Hi. My Macdive Software does no longer start in my mac. The icon is jumping for a long time in the dock and then crash. Ive have already delete and reinstall it from the web. But it doesn't works. My System is 10.14.1. Any idea how i can fix it? Thank you for your help.
Re: Macdive doesnt start on Mac
Posted: Thu Nov 08, 2018 4:01 am
by nick
No idea, sorry. I would need to see a crash report, and possibly your data. Email your crash report through to support.
Thanks.
Re: Macdive doesnt start on Mac
Posted: Thu Nov 08, 2018 1:34 pm
by mka
Thank you for your feedback. How i get a crash report? There is no information from macdive. Its just try to start and then freeze.
Best regards.
Re: Macdive doesnt start on Mac
Posted: Thu Nov 08, 2018 1:55 pm
by nick
When it crashes, you should see the crash report.
You can manually access your user data file by following the instructions here:
http://mac-dive.com/help/mac_04_01_userdata.php
Perhaps start by emailing me your MacDive.sqlite data file.
Re: Macdive doesnt start on Mac
Posted: Thu Nov 08, 2018 9:35 pm
by mka
ok. it looks like, if there is a problem with the mac os. i dont get any crash information at all... the programm was still hanging and no further information. i now installed macos again and not it looks like, that its running
thank you for your time and help. Manuel