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Import error on Hollis DG03
Posted: Mon Nov 23, 2020 3:40 am
by bswinburn
After using mac dive with this computer without problems for several years I'm getting the error "Failed to read dive computer memory (Error Code: -9).
Tried restarting a couple of times. Google isn't helping much.
Any ideas what to do?
Re: Import error on Hollis DG03
Posted: Mon Nov 23, 2020 3:52 am
by nick
Make sure your battery is not low. Make sure your cable is not damaged/dirty, and is plugged in correctly etc. Usually "it used to work fine" means low battery. If I recall the DG03 cable is one of those that plugs in to the dive comp both ways, but only works one way - make sure it is not upside down.
Re: Import error on Hollis DG03
Posted: Mon Nov 23, 2020 4:00 am
by nick
Actually this specific error may be something else -
Can you please go Tools > Send Diagnostic Info, choose Oceanic Atom 2 as the device, click Begin, etc etc then email me the results.
Re: Import error on Hollis DG03
Posted: Tue Nov 24, 2020 2:40 pm
by bswinburn
Just sent the diagnostic info. Hope you find something, thanks!