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Cloud Data ResetFixing Sync IssuesMacDive's Cloud Syncing Process works by syncing changes that occur between devices. This allows it to sync a minimal amount of data for efficiency, and it also allows multiple devices to make different changes and combine them all together. However, as with any complex system, sometimes things can get confused. This page offers instructions on how to reset the cloud syncing process so that you can start over, in the case you run in to an issue - for example, certain bits of data just won't sync. The ProcessWhen you are syncing you will generally have more than one device. For this tutorial we will assume you have a Mac, an iPhone, and an iPad. First, you need to pick one device as the "master" device. Generally this would be the device with the most up to date data on it. We'll assume this is the Mac. The general process to reset is as follows:
This process will reset the cloud so you've effectively started from scratch. As you make further changes they should be synced as expected. If you are still having problems with data not appearing as it should after following these steps, then please contact support@mac-dive.com. But I don't have a Mac!That's ok, the above is just an example. Both iOS and macOS have the option to reset cloud data, simply pick one and use that as your "master" device. |